10/10/2016

Frequently asked questions about package tracking tool-Trackingmore

As a customer service agent of Trackingmore —— one of the best package tracking platforms, we received hundreds of  messages everyday, and most of the questions are similar. Below is the frequently asked questions, maybe you can find your answer here.

1. My package doesn't have any updates for 5 days,  where is my package?
Please kindly note the international shipping takes time, for registered mail it usually takes about 2-4 weeks and 1-3 weeks by EMS. It may don't have any updates on the internet, but actually your package is still on the move, just be patient and track your package a few days later.

2. Could I get estimated time of arrival to final destination?
We can't provide the estimated time. Regarding shipping times, it is depend on the shipping carrier and service you use. Some courier such as DHL/UPS and other commercial courier is very fast, usually take only a few days to reach the sender. However, if your package is shipping through postal mail, you may need to wait longer. Besides, there are some other factors such as customs processing efficiency and weather.

3. What's the difference between registered mail and surface mail?
Registered mail is trackable and more expensive, the surface mail is non-registered mail which doesn't provide the full tracking info. Sometimes you may see "yanwen tracks end" or "yunexpress's track end" in your tracking info, because it is a surface mail which only provide origin country tracking info.

4. What does "Exception" means in Trackingmore?
Exception means custom hold, undelivered, returned shipment to sender or any shipping exceptions.

5. My item was supposed to be shipped to USA, why does it show destination country "Canada"?
The destination showed in Trackingmore is not always right. It is auto detect by our tracking system. You can even modify the destination country if you found the destination is not correct.

6. My item was delivered to a wrong address, can you change the address for me?
If the address is wrong, please contact the courier directly, we are third-party tracking platform, so we can't help you change the delivery address.

7. The courier tried to deliver the package but I wasn't at home, what should I do?
Please contact the courier. Usually they will resent your package on the next working day, but sometimes they just ask you to pick up your package at their office.

8. My package has arrived at the destination country, I want to know the local courier and the local exchange number.
If your package is carried by a postal service, usually the local courier is the local postal service. The same tracking number is trackable by through the destination country's postal services. If your package is carried by an express company, you need to check whether they have a local website, sometimes they do provide an exchange number and the local courier name.